CREATING OPPORTUNITIES WITH RESPECT & EMPATHY DE-ESCALATION – FACE TO FACE
Yellowknife North Slave Campus 5004 54 St, Yellowknife, NT, CanadaIntroduction Introduction SequenceTraditional lecture vs. skill based learningDe-escalation OverviewGoals of the course Part I: Realizing Expectations Being a professional brings expectations from:- The organization, the public, the media and the courtsNatural reactions in the face of conflict – Fight, Flight or Freeze- Exceptions are those who benefited from: great parents, great mentors, the Anvil of…