Yellowknife Continuing Education

Description:
This workshop will be offered online. It will run June 16, 17 & 18 from 9:00 a.m. to noon.

“Conflict is inevitable; but combat is optional.”
Max Lucado
Conflict is normally viewed as something to be feared or avoided. It is usually associated with negative emotions and experiences. These feelings are further exasperated by expectation that, as a professional at work or as parents at home, we are supposed to be equipped with the skills to manage conflict effectively.
Conflict management is a skill that has to be learned. Just like reading or writing, we possess the capability to be effective conflict communicators. We can learn to appreciate that within conflict, opportunities exist to not only resolve problems, but to build trust and strengthen relationships. This can be accomplished by:
Effective de-escalation begins with self awareness and self management.
C.O.R.E. Online consist of 3 Sessions of 3 hours each. The sessions are spread out over 3 days which allows for participants to properly absorb and reflect upon the course content. Questions are encouraged, and can be asked during the session (via live chat) or emailed to the instructor between sessions. A small amount of course work prior to and during the 3 sessions is expected. Delivery is via Zoom based software and includes a digital copy of the student workbook.
Your Instructor has over 20 years experience delivering conflict management training throughout Canada. He blends professional and personal experiences in order to illustrate the concepts necessary for effective de-escalation.
Creating Opportunities with Respect & Empathy
• Explaining actions in a way that communicates caring for people’s concerns,
• Ensuring that everyone has the opportunity to tell their side of the story,
• Providing real choices,
• Remaining neutral in decision making and behavior.
Don’t allow your emotions to be ‘highjacked’ during a difficult encounter. Learn the skills necessary to remain in control and focused on the task at hand.

Credits: Non-credit
Hours: 9
Delivery Method: Online
Instructor:
Darcy Pennock
Cost: $600
Delivery Location: Online

Description:
This workshop will be offered online. It will run June 16, 17 & 18 from 9:00 a.m. to noon.

“Conflict is inevitable; but combat is optional.”
Max Lucado
Conflict is normally viewed as something to be feared or avoided. It is usually associated with negative emotions and experiences. These feelings are further exasperated by expectation that, as a professional at work or as parents at home, we are supposed to be equipped with the skills to manage conflict effectively.
Conflict management is a skill that has to be learned. Just like reading or writing, we possess the capability to be effective conflict communicators. We can learn to appreciate that within conflict, opportunities exist to not only resolve problems, but to build trust and strengthen relationships. This can be accomplished by:
Effective de-escalation begins with self awareness and self management.
C.O.R.E. Online consist of 3 Sessions of 3 hours each. The sessions are spread out over 3 days which allows for participants to properly absorb and reflect upon the course content. Questions are encouraged, and can be asked during the session (via live chat) or emailed to the instructor between sessions. A small amount of course work prior to and during the 3 sessions is expected. Delivery is via Zoom based software and includes a digital copy of the student workbook.
Your Instructor has over 20 years experience delivering conflict management training throughout Canada. He blends professional and personal experiences in order to illustrate the concepts necessary for effective de-escalation.
Creating Opportunities with Respect & Empathy
• Explaining actions in a way that communicates caring for people’s concerns,
• Ensuring that everyone has the opportunity to tell their side of the story,
• Providing real choices,
• Remaining neutral in decision making and behavior.
Don’t allow your emotions to be ‘highjacked’ during a difficult encounter. Learn the skills necessary to remain in control and focused on the task at hand.

Credits: Non-credit
Hours: 9
Delivery Method: Online
Instructor:
Darcy Pennock
Cost: $600
Delivery Location: Online

Description:
This workshop will be offered online. It will run June 16, 17 & 18 from 9:00 a.m. to noon.

“Conflict is inevitable; but combat is optional.”
Max Lucado
Conflict is normally viewed as something to be feared or avoided. It is usually associated with negative emotions and experiences. These feelings are further exasperated by expectation that, as a professional at work or as parents at home, we are supposed to be equipped with the skills to manage conflict effectively.
Conflict management is a skill that has to be learned. Just like reading or writing, we possess the capability to be effective conflict communicators. We can learn to appreciate that within conflict, opportunities exist to not only resolve problems, but to build trust and strengthen relationships. This can be accomplished by:
Effective de-escalation begins with self awareness and self management.
C.O.R.E. Online consist of 3 Sessions of 3 hours each. The sessions are spread out over 3 days which allows for participants to properly absorb and reflect upon the course content. Questions are encouraged, and can be asked during the session (via live chat) or emailed to the instructor between sessions. A small amount of course work prior to and during the 3 sessions is expected. Delivery is via Zoom based software and includes a digital copy of the student workbook.
Your Instructor has over 20 years experience delivering conflict management training throughout Canada. He blends professional and personal experiences in order to illustrate the concepts necessary for effective de-escalation.
Creating Opportunities with Respect & Empathy
• Explaining actions in a way that communicates caring for people’s concerns,
• Ensuring that everyone has the opportunity to tell their side of the story,
• Providing real choices,
• Remaining neutral in decision making and behavior.
Don’t allow your emotions to be ‘highjacked’ during a difficult encounter. Learn the skills necessary to remain in control and focused on the task at hand.

Credits: Non-credit
Hours: 9
Delivery Method: Online
Instructor:
Darcy Pennock
Cost: $600
Delivery Location: Online

Description:
This ONLINE workshop will run on June 22 & 23 from 9:00 AM-noon.

Curious about your MBTI type? Come join us for a day to discover your personality type and explore the theory through engaging discussions and activities.

Many of the nation’s leading organizations (including over three-fourths of the Fortune 100 and many government and non-profit organizations) use the Myers-Briggs Type Indicator® (MBTI®) assessment with employees and managers.

The MBTI instrument identifies a person’s four basic type preferences that combine into one of 16 different personality types. These results help you understand normal differences in the way people think, communicate, and interact—differences that can be the source of much misunderstanding. The MBTI instrument has been used for more than 50 years to establish greater understanding between individuals, and has been translated into more than 15 different languages for use around the world.

The MBTI tool can be used for the following purposes:

• Training and development of employees and managers
• Improving teamwork
• Coaching and developing others
• Improving communication
• Resolving conflicts
• Understanding personal styles to maximize effective use of human resources
• Determining the organization’s type

Please join us for this full-day course to help enhance your strengths and develop your weaker areas to set you up for personal and professional success. Space is limited.

Credits: Non-credit
Hours: 12
Delivery Method: Online
Instructor: Maureen Van Overliw
Cost: $480
Delivery Location: Online

Description:
This ONLINE workshop will run on June 22 & 23 from 9:00 AM-noon.

Curious about your MBTI type? Come join us for a day to discover your personality type and explore the theory through engaging discussions and activities.

Many of the nation’s leading organizations (including over three-fourths of the Fortune 100 and many government and non-profit organizations) use the Myers-Briggs Type Indicator® (MBTI®) assessment with employees and managers.

The MBTI instrument identifies a person’s four basic type preferences that combine into one of 16 different personality types. These results help you understand normal differences in the way people think, communicate, and interact—differences that can be the source of much misunderstanding. The MBTI instrument has been used for more than 50 years to establish greater understanding between individuals, and has been translated into more than 15 different languages for use around the world.

The MBTI tool can be used for the following purposes:

• Training and development of employees and managers
• Improving teamwork
• Coaching and developing others
• Improving communication
• Resolving conflicts
• Understanding personal styles to maximize effective use of human resources
• Determining the organization’s type

Please join us for this full-day course to help enhance your strengths and develop your weaker areas to set you up for personal and professional success. Space is limited.

Credits: Non-credit
Hours: 12
Delivery Method: Online
Instructor: Maureen Van Overliw
Cost: $480
Delivery Location: Online