Conflict Management

Course number: LEAD 0207

Course length: 11 hrs

Course description:

The Level 2 Conflict Management course is designed for individuals who have previous experience with the Myers-Briggs Type Indicator (MBTI) and the Thomas-Kilmann Instrument (TKI) and are seeking to deepen their understanding and application of conflict resolution strategies. This advanced course builds upon the foundational knowledge gained in Level 1, leveraging the insights provided by previous MBTI and TKI assessments. Participants will explore advanced techniques for managing and resolving conflicts in a variety of contexts, utilizing their understanding of personality types and conflict-handling styles. Through interactive discussions, case studies, and role-playing exercises, participants will enhance their ability to navigate challenging situations, facilitate constructive dialogue, and promote win-win outcomes. The course will delve into topics such as negotiation, assertiveness, active listening, and relationship management, providing participants with a comprehensive toolkit for effectively managing conflicts at both the individual and team levels.

Course delivery:

  • Online

Programs this course is part of: