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Thebacha Campus - Continuing Education Courses

Aurora College's Continuing Education courses provide Northerners with the opportunity to develop new skills or improve existing ones. Subjects are professional in orientation, such as Management Studies and Safety Training and Certification, while others are general interest programs.

If you are looking for information that is not listed here, please email Jessica Cox, Coordinator, Continuing Education, Thebacha Campus at jcox@auroracollege.nt.ca or call (867) 872-7507.

Click here for the Thebacha Campus Continuing Education Application Form.

 
 
Thebacha Campus
 
Start Date Time Course # Title Instructor

Apr 15, 2020 9:00 AM 000-000 Excel - Charts & Tables - Instructor-led ONLINE Series Heather Lyon, First Start Planning Ltd.
 
Apr 22, 2020 9:00 AM 000-000 Excel - Excel Extras - Instructor-led ONLINE Series Heather Lyon, First Start Planning Ltd.
 

This series of 3-hour sessions are delivered in a live, online session where students and the instructor can speak and interact with one another. Students will need a computer with internet access and a microphone/speakers for this class. A headset with a microphone is ideal, but not required. As the instructor demonstrates the exercises, students can complete the exercises on their own computer, providing they have a copy of the Excel program installed on their own computer. Otherwise, they are welcome to take the class and observe the instructor.

Excel Extras

You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include:

  • Working with graphics
  • Inserting a screenshot
  • Sorting & Filtering
  • Using hyperlinks
  • Using comments
  • Drop-down lists
  • Grouping & Subtotals
  • Quick Analysis
 
May 21, 2020 9:00 AM 000-000 Minute Taking (ONLINE) Heather Lyon, First Start Planning Ltd.
 

This workshop is for people who are responsible for taking minutes in meetings. You will learn how to prepare for the meeting, take accurate minutes and how to present, distribute, and maintain the minutes most effectively. Topics include agenda preparation, different minute taking styles and formats for different types of meetings, some basics on Rules of Order, understanding motions, and more.

 
Jun 04, 2020 9:00 AM 000-000 Delivering Exceptional Customer Service (ONLINE) Heather Lyon, First Start Planning Ltd.
 

Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review and practice. This course examines the key to exceptional customer service by emphasizing the importance of first impressions, a positive service image and a customer focused approach.

Objectives:

  • Develop a positive approach to dealing with customers
  • Use responsive customer service skills
  • Help customers to understand changes in service
  • Keep your customer satisfied when explaining complex policies
  • Respond to demands for service with the best use of resources

Course Outline

Why is great service important?

  • How does it impact our customers?
  • How does it impact our business/organization?
  • How does it impact us personally?

How can we deliver exceptional service?

  • An attitude adjustment
  • Know your ‘product’
  • Know your customers

First Impressions

  • Why is this so important?
  • Face to face
  • Over the telephone
  • Business image

Building Relationships

  • Value Exchange
  • Recognition
  • Building Trust


Customer Communication

  • Learning to Listen
  • A different point of view
  • Personality Differences
  • Mirroring

Keeping the Customer Satisfied

  • Dealing with change
  • Oops, we made a mistake!
  • An attitude of gratitude

Managing Time & Resources

  • Multi-tasking
  • Time Bandits
  • Improving efficiency

Developing a Customer Service Plan

  • Belief Statements
  • Service Agreements
  • Accountability/Reporting Loop
 
 
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