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CONTINUING EDUCATION COURSE000-000 - Conflict Management

Credits Non Credit
To Apply, Contact: Yellowknife North Slave Campus - Yellowknife
Registrar's Office
Toll Free: 1-866-291-4866
Phone: (867) 920-3030
Fax: (867) 873-0333
Karen Horn, Coordinator, Continuing Education, Yellowknife/North Slave Campus
Registrar's Office
Toll Free: 1-866-291-4866
Phone: (867) 920-8802
Fax: (867) 873-0333
Hours 12
Delivery Method Classroom
Course Contact
Instructor Maureen VanOverliw
Start Date Nov 19, 2019 Start Time 9:00 a.m.
End Date Nov 20, 2019 End Time 4:00 p.m.
Cost $550.00
Delivery Location
Yellowknife North Slave Campus - Yellowknife
Karen Horn, Coordinator, Continuing Education, Yellowknife/North Slave Campus

In many organizations today, the focus is on results: finding better solutions faster.  To optimize performance, we must be able to effectively resolve issues, settle differences, and implement tools on every level.  This course is designed to focus on a range of concepts and tools so that employees feel empowered to resolve conflicts effectively.

Course Objectives:

·        Define and recognize conflict in the workplace

·        Identify various modes of conflict 

·        Recognize personal conflict resolution styles or modes 

·        Identify the costs of unresolved conflict

·        Assess conflict situations

·        Identify barriers to resolving conflict

·        Apply conflict resolution skills

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