Events

You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include: Date: April 16, 2026Time: 9:00 a.m. - NoonCost: $175.00Instructor: Heather Lyon

Course Overview Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review and practice. This course examines the key to exceptional customer service by emphasizing the importance of first impressions, a…

Have you ever played a team sport where only a few of the players knew the rules? The same types of challenges can occur in your meetings if your group does not understand how to properly “play the game”. In this one-day online session, you will learn the basics of Robert’s Rules of Order, the…

This 2-day course is designed to teach students how to write an effective proposal, whether to obtain work for a business or funding for an organization. The steps involved are covered from obtaining the needed information to prepare the proposal right to the layout of the final document. Through a combination of lecture and hands…

This class is designed to enhance the knowledge of people presently employed in a bookkeeping or finance position or interested in pursuing a career in a bookkeeping position. This 3-day course looks at the theory and the steps involved in preparing books for a business or organization in the NWT. Using an accounting simulation consisting…

Many bookkeepers spend a lot of time recording financial transactions that are used to create financial statements each month. It is not unusual for bookkeepers, along with business owners and managers, to lack a full understanding of the valuable information included in these statements. This workshop goes through the sections of basic financial statements including…