Conflict Management Workshop
February 20, 2026 @ 9:00 am – 4:00 pm
Conflict is a natural part of working with others—and when approached with skill and intention, it becomes a powerful catalyst for stronger relationships, clearer communication, and healthier teams. This immersive one-day workshop supports participants in understanding the dynamics that shape conflict and in developing practical tools to navigate it with confidence and compassion.
Your Facilitator
This session is facilitated by Maureen Van Overliw, founder of Leadership Lab Consulting. Maureen is certified in emotional intelligence (EQ-i 2.0 & EQ-360) and brings extensive experience supporting leaders, teams, and organizations across the North and beyond. Her facilitation approach is grounded in cultural sensitivity, trauma-informed practice, and a deep commitment to helping people strengthen their leadership presence. Known for creating safe, engaging learning environments, Maureen weaves together practical tools, reflective exercises, and real-world application to support meaningful growth.
What We’ll Explore
Throughout the day, participants examine what enables teams to function at their best and what contributes to dysfunction, using real workplace scenarios that bring these concepts to life. Four key frameworks anchor the learning:
• Heather Plett’s Model of Identity, Belonging, and Safety
This model helps leaders recognize how psychological safety and a sense of belonging influence how people show up in challenging conversations. Understanding these dynamics allows leaders to create conditions where conflict can be addressed respectfully rather than avoided or escalated.
- Heather Plett’s Model of Identity, Belonging, and Safety
This model helps leaders recognize how psychological safety and a sense of belonging influence how people show up in challenging conversations. Understanding these dynamics allows leaders to create conditions where conflict can be addressed respectfully rather than avoided or escalated. - Thomas-Kilmann Conflict Mode Instrument (TKI)
Participants learn about their preferred conflict modes—Competing, Collaborating, Compromising, Avoiding, and Accommodating—and how each can be effective when used intentionally. This awareness helps leaders adapt their approach to better meet the needs of the situation and the people involved. - Gervase Bushe’s Experience Cube
The Cube offers a structured way to examine what we observe, think, feel, and want before or during conflict. This clarity supports grounded, transparent communication and reduces misinterpretation and reactivity. - Functional vs. Dysfunctional Team Dynamics
Through examining trust, accountability, communication, and shared purpose, participants reflect on how team health influences conflict—and how leaders can shape a more supportive team environment.
Together, these models provide a rich, practical foundation for building conflict management skills rooted in emotional intelligence, cultural awareness, and leadership practice. The session balances learning with application, ensuring participants leave with strategies they can confidently use “in the wild.”
This workshop welcomes anyone interested in strengthening their ability to navigate conflict, regardless of role or level of responsibility. Whether you lead teams, collaborate with peers, or support clients, you will gain valuable insights and tools to support more effective, respectful, and grounded interactions.
Dates: February 20, 2026
Times: 9:00 a.m. – 4:00 p.m.
Location: In Person Session
Instructor: Maureen Van Overliw – Leadership Lab Consulting
Cost: $550.00 (includes material and TKI report)
