Instructor: Maureen VanOverliw
Start Date:
Nov 19, 2019
End Date:
Nov 20, 2019

Course Description: In many organizations today, the focus is on results: finding better solutions faster.  To optimize performance, we must be able to effectively resolve issues, settle differences, and implement tools on every level.  This course is designed to focus on a range of concepts and tools so that employees feel empowered to resolve conflicts effectively.

Course Objectives:
Define and recognize conflict in the workplace
Identify various modes of conflict 
Recognize personal conflict resolution styles or modes 
Identify the costs of unresolved conflict
Assess conflict situations
Identify barriers to resolving conflict
Apply conflict resolution skills