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DTSTART;TZID=America/Inuvik:20260406T080000
DTEND;TZID=America/Inuvik:20260406T170000
DTSTAMP:20260405T160518
CREATED:20250602T161753Z
LAST-MODIFIED:20250602T161755Z
UID:10000742-1775462400-1775494800@www.auroracollege.nt.ca
SUMMARY:Easter Monday
DESCRIPTION:
URL:https://www.auroracollege.nt.ca/event/easter-monday/
CATEGORIES:Academic Winter Term
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260409T130000
DTEND;TZID=America/Inuvik:20260409T160000
DTSTAMP:20260405T160518
CREATED:20251020T153234Z
LAST-MODIFIED:20251020T153237Z
UID:10000764-1775739600-1775750400@www.auroracollege.nt.ca
SUMMARY:Charts & Tables - Online
DESCRIPTION:In the Excel program\, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience! \n\n\n\n\nCharts vs. Tables\n\n\n\nCreating a chart\n\n\n\nChanging chart types\n\n\n\nChanging chart layout and location\n\n\n\nUsing sparklines\n\n\n\nCreating a table\n\n\n\nCreating a Pivot Table\n\n\n\n\nDate: April 9\, 2026Time: 1:00 p.m. – 4:00 p.m.Cost: $175.00Instructor: Heather Lyon
URL:https://www.auroracollege.nt.ca/event/charts-tables-online/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260413T090000
DTEND;TZID=America/Inuvik:20260417T170000
DTSTAMP:20260405T160518
CREATED:20260202T182452Z
LAST-MODIFIED:20260211T153138Z
UID:10000794-1776070800-1776445200@www.auroracollege.nt.ca
SUMMARY:IAP2 Certificate in Public Engagement - In-person Yellowknife
DESCRIPTION:Offered by Aurora CollegeIn partnership with Dialogue Partners Inc. \n\n\n\nThis series of 3 courses (Fundamentals of P2\, Designing P2 and Applying Methods P2) make up the core modules of the IAP2’s training. These courses provide participants with a deep dive into IAP2’s frameworks including building a robust engagement plan and unique methods\, tools and tactics to engage in meaningful ways. \n\n\n\nWhat Makes Engagement Meaningful?\n\n\n\nWhat does good engagement actually look like? \n\n\n\nNot just busy meetings or well-crafted surveys — but honest conversations that build trust\, elevate diverse voices\, and influence real decisions. \n\n\n\nThat question sits at the heart of this program. \n\n\n\nThis certificate helps you move beyond participation as a checkbox and toward engagement that is purposeful\, inclusive\, and impactful. \n\n\n\nCOURSE 1: FUNDAMENTALS OF P2/ENGAGEMENT (1 Day) – April 13\n\n\n\nFundamentals of P2/Engagement is the starting point for anyone on IAP2’s Global Learning Pathway. Whether you’re stepping into engagement work for the first time or looking to strengthen your practice\, this course gives you the foundation to do engagement with purpose — and with impact. It focuses on understanding and applying the practices meaningful and effective engagement\, and what participants need to know to do this well. \n\n\n\nYou’ll explore the heart of public engagement: the values\, the principles\, and the practical tools that help build trust and create space for voices that need to be heard. You’ll learn the language of engagement — what makes it unique\, what makes it meaningful — and how to navigate the complex realities that come with doing this work well. \n\n\n\nThis course isn’t just about learning frameworks — it’s about building a mindset. One that helps you understand where influence lives\, where participation grows\, and where your leadership can make a difference. \n\n\n\nIf you want to do engagement that matters — this is where to begin. \n\n\n\nCOURSE 2: DESIGNING P2/ENGAGEMENT (2 Days) – April 14 & 15\n\n\n\nPrerequisite – IAP2’s Fundamentals in Engagement \n\n\n\nGood Engagement Doesn’t Happen by Accident — It’s Designed.\n\n\n\nThere’s a moment in every engagement process where you pause and ask: Is this the right approach for this work\, this project\, this community? \n\n\n\nThat question — and everything it leads to — is the heart of this course. \n\n\n\nThis course introduces practitioners to the design and plan phases of the practice framework\, providing them with the opportunity to develop engagement plans. This includes scoping\, community mapping\, determining purpose and objectives and levels of influence\, choosing appropriate methods and managing resources\, while considering the needs of the diverse audiences. \n\n\n\nIt takes you deeper into the “how” of meaningful engagement. It’s where principles meet planning\, and where good intentions become thoughtful\, intentional action. Whether you’re designing a community consultation\, a city-wide strategy\, or an internal engagement with staff\, this course helps you build a plan that’s inclusive\, purposeful\, and ready for the real world. \n\n\n\nCOURSE 3: APPLYING METHODS (2 Days) – April 16 & 17\n\n\n\nPrerequisite – IAP2’s Fundamentals in Engagement \n\n\n\nYou’ve got a plan. Now what? Time to choose your methods. \n\n\n\nIt’s one thing to know why engagement matters. It’s another to pick the right tool and bring it to life. \n\n\n\nThat’s where Applying Methods comes in. \n\n\n\nThis course is for practitioners ready to roll up their sleeves — the facilitators\, coordinators\, and team members tasked with actually making engagement happen. If you’ve ever asked “Which method do I use?” or “How do I design this to work for everyone in the room?\,” this is your space to figure it out. \n\n\n\nYou’ll be introduced to a wide range of public engagement methods — from well-known practices to more structured approaches like Deliberative Dialogue\, Appreciative Inquiry\, and Open Space Technology. But more than that\, you’ll learn how to design and apply them well\, using tools\, templates\, and checklists you can bring into your own work. \n\n\n\nDate: April 13 – 17\, 2026Time: 9:00 a.m. – 5:00 p.m.Cost: $2\,500.00Instructor: Dialogue PartnersLocation: Face to Face in Yellowknife – TBA \n\n\n\nParticipants who complete all three courses will receive a Certificate in Public Participation (P2).
URL:https://www.auroracollege.nt.ca/event/certificate-in-public-participation-p2-face-to-face-in-yellowknife/
CATEGORIES:Continuing Education Yellowknife North Slave Campus
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260416T090000
DTEND;TZID=America/Inuvik:20260416T120000
DTSTAMP:20260405T160518
CREATED:20251020T153411Z
LAST-MODIFIED:20251020T153413Z
UID:10000765-1776330000-1776340800@www.auroracollege.nt.ca
SUMMARY:Excel Extras - Online
DESCRIPTION:You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include: \n\n\n\n\nWorking with graphics\n\n\n\nInserting a screenshot\n\n\n\nSorting & Filtering\n\n\n\nUsing hyperlinks\n\n\n\nUsing comments\n\n\n\nDrop-down lists\n\n\n\nGrouping & Subtotals\n\n\n\nQuick Analysis\n\n\n\n\nDate: April 16\, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon
URL:https://www.auroracollege.nt.ca/event/excel-extras-online/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
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BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260420T090000
DTEND;TZID=America/Inuvik:20260421T160000
DTSTAMP:20260405T160518
CREATED:20260225T174153Z
LAST-MODIFIED:20260226T215025Z
UID:10000797-1776675600-1776787200@www.auroracollege.nt.ca
SUMMARY:Delivering Exceptional Customer Service
DESCRIPTION:Course Overview\n\n\n\nCustomers today have high expectations. They are more demanding and less patient. Providing a positive\, productive and proactive response is the key to exceptional customer service. Service skills always require updating\, careful analysis\, review and practice. This course examines the key to exceptional customer service by emphasizing the importance of first impressions\, a positive service image and a customer focused approach. \n\n\n\nObjectives:\n\n\n\n\nDevelop a positive approach to dealing with customers\n\n\n\nUse responsive customer service skills\n\n\n\nHelp customers to understand changes in service\n\n\n\nKeep your customer satisfied when explaining complex policies\n\n\n\nRespond to demands for service with the best use of resources\n\n\n\n\nCourse Outline\n\n\n\nWhy is great service important? \n\n\n\n\nHow does it impact our customers?\n\n\n\nHow does it impact our business/organization?\n\n\n\nHow does it impact us personally?\n\n\n\n\nHow can we deliver exceptional service? \n\n\n\n\nAn attitude adjustment\n\n\n\nKnow your ‘product’\n\n\n\nKnow your customers\n\n\n\n\nFirst Impressions \n\n\n\n\nWhy is this so important?\n\n\n\nFace to face\n\n\n\nOver the telephone\n\n\n\nBusiness image\n\n\n\n\nBuilding Relationships \n\n\n\n\nValue Exchange\n\n\n\nRecognition\n\n\n\nBuilding Trust\n\n\n\n\nCustomer Communication \n\n\n\n\nLearning to Listen\n\n\n\nA different point of view\n\n\n\nPersonality Differences\n\n\n\nMirroring\n\n\n\n\nKeeping the Customer Satisfied \n\n\n\n\nDealing with change\n\n\n\nOops\, we made a mistake!\n\n\n\nAn attitude of gratitude\n\n\n\n\nManaging Time & Resources \n\n\n\n\nMulti-tasking\n\n\n\nTime Bandits\n\n\n\nImproving efficiency\n\n\n\n\nDeveloping a Customer Service Plan \n\n\n\n\nBelief Statements\n\n\n\nService Agreements\n\n\n\nAccountability/Reporting Loop\n\n\n\n\nDates: April 20 & 21\, 2026Times: 9:00 a.m. – 4:00 p.m.Location: OnlineInstructor: Heather LyonCost: $500.00
URL:https://www.auroracollege.nt.ca/event/delivering-exceptional-customer-service/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260423T090000
DTEND;TZID=America/Inuvik:20260423T160000
DTSTAMP:20260405T160518
CREATED:20251128T180111Z
LAST-MODIFIED:20251128T224556Z
UID:10000782-1776934800-1776960000@www.auroracollege.nt.ca
SUMMARY:Robert's Rules of Order - Online
DESCRIPTION:Have you ever played a team sport where only a few of the players knew the rules? The same types of challenges can occur in your meetings if your group does not understand how to properly “play the game”. In this one-day online session\, you will learn the basics of Robert’s Rules of Order\, the foremost manual on parliamentary procedures that is used by most organizations with boards of directors. By following these rules and other tips included in this session\, you can ensure your meetings will be fair\, efficient\, democratic and orderly. \n\n\n\n\nWhat are Roberts Rules of Order?o History of the booko What are the principles behind these rules?\n\n\n\nMotionso What is a motion?o Types of motions and their purposeso Presenting a motiono Seconding a motiono Debating a motiono Amending a motiono Withdrawing a motiono Voting on a motion\n\n\n\nRequesting Points of Somethingo What is a ‘Point’?o Types of points and their purposes\n\n\n\nTips for chairpersons of a meetingo Know and teach your group the rules of ordero Set meeting times and dates that worko Notify and confirm attendanceo Prepare and distribute an agenda in advanceo Request reports in advanceo Start & finish on timeo Stick to the agendao Assign time limits for reports/debateso Ensure action items are clear and assignedo Do an Action Item Review each meetingo Dealing with “hot topics”o Make every decision unanimous\n\n\n\n\nDate: April 23\, 2026Time: 9:00 – 4:00 p.m.Cost: $350.00Instructor: Heather Lyon
URL:https://www.auroracollege.nt.ca/event/roberts-rules-of-order-online-3/
CATEGORIES:Continuing Education Aurora Campus, Inuvik,Continuing Education Thebacha Campus, Fort Smith,Continuing Education Yellowknife North Slave Campus,Continuing Education, Online
ORGANIZER;CN="Karen Horn":MAILTO:KHorn@auroracollege.ca
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Inuvik:20260424T080000
DTEND;TZID=America/Inuvik:20260424T170000
DTSTAMP:20260405T160518
CREATED:20250602T161111Z
LAST-MODIFIED:20250602T161114Z
UID:10000734-1777017600-1777050000@www.auroracollege.nt.ca
SUMMARY:Winter Term Ends
DESCRIPTION:
URL:https://www.auroracollege.nt.ca/event/winter-term-ends/
CATEGORIES:Academic Winter Term
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