Bookkeeper & Financial Officer Training – Part Three - Computerized Accounting - Online / Multi-Day
2026-01-20 09:00 - 16:00, 2026-01-21 09:00 - 16:00, 2026-01-26 09:00 - 16:00, 2026-01-27 09:00 - 16:00 (America/Inuvik)
This is Part 3 of the Bookkeeper & Financial Officer Training Program. You do not have to have taken part 1 as long as you have some basic knowledge and experience with bookkeeping. This five-day session uses an accounting simulation package to teach you more about the various aspects of bookkeeping while learning how to enter financial transactions using the QuickBooks Desktop software program. Topics include Accounts Receivable, Accounts Payable, Payroll, Banking & Cash Accounts, and GST.

DatesJanuary 19, 20, 21, 26, & 27, 2026

Time9 a.m. – 4 p.m.

LocationOnline

InstructorHeather Lyon

C.O.R.E De-Escalation - Online
2026-02-05 09:00 - 2026-02-06 16:00
Creating Opportunities with Respect & Empathy

Introduction

Introduction Sequence

Traditional lecture vs. skill based learning

De-escalation Overview

Goals of the course

Part I: Realizing Expectations

Being a professional brings expectations from:

The organization, the public, the media and the courts

Natural reactions in the face of conflict – Fight, Flight or Freeze

Exceptions are those who benefited from: great parents, great mentors, the Anvil of Experience (making mistakes) or effective training Experience Alone is No Guarantee of Success – Ericsson’s 10,000 hr. principle

Intergenerational Communication

For the first time, we are seeing Grandparents working on teams that contain persons their grandchildren’s age. Dr. Mary Donahoe

The Impact of Technology on Interpersonal Communication

Video Technology has created a new reality, the power of social media

Part II: It’s Not Personal!

Rationalizing the Irrational

People under the influence of negative emotions can appear irrational

Their attacks can be very personal and offensive

People Don’t Mean What They Say …

Words and meanings can be (and usually are), completely different

We need to ignore the words and search for the correct meanings

Don’t Take the Bait – 80% of Complaints Stem from Our Reaction

EGO Is the Enemy

Ultimately, that voice in our head that makes us do and say things that we never planned on doing or saying!

Compliance vs. Cooperation – Separating attitude from behavior

The Unanswered Question – the appropriate response to verbal resistance

Part III: The Learned Response

Confidence In Conflict – Confidence comes from skill acquisition and skill development Aristotle – ‘Audiences Are Made, Not Found’ and the 3 Appeals Emotional Intelligence:

Knowing who we are and what our role is (moral compass) Recognizing our emotions (and only perform the positive ones) Recognizing the emotions of others (empathy) Using this awareness to start building a relationship THE 93% RULE – It’s not what you say, it’s how you say it!

Breath! – Control your heart rate and prevent your emotions from ‘high jacking’ you

C.O.R.E. Philosophy

By recognizing and controlling our negative emotions, we can now perform only positive emotions. This mindset allows us to see opportunity in conflict as we endeavor to maintain the high ground by showing respect and diffusing the other with empathy

PROFESSIONAL RESPECT

Performed respect forms the basis of a healthy relationship

PROFESSIONAL EMPATHY

Essential for diffusing a difficult encounter – empathy absorbs tension

Part IV: Communication Essentials

Active Listening Revisited – Finding the meanings behind the words

The Power of Paraphrasing – the ultimate communication tool

Digging Deeper – asking the appropriate questions at the appropriate time

Providing Real Options – The essence of persuasion

Part V: Practical Application

Personal Security Awareness

Imminent Jeopardy

Proxemics

De-escalation Phrases – demonstrate that you are listening – refocus the contact

C.O.R.E. PROCESS

Introduction Sequence

Clarify – ask the $1,000,000 question

Establish Context– tactfully minimize resistance, build upon credibility

Proceed OR Persuade – Verify

Conclude

Case Study – application of C.O.R.E. techniques to actual events

Scenario Development – Practical application

Skill building – Introduction Sequence with De-escalation phrases

Skill building – Clarifying Sequence

Skill building – Putting it all together, no resistance

Skill building – Minimal Resistance – persuasion

Skill building – Medium Resistance – persuasion – Verify

The Ethical Protector Creed and Closing Remarks

Date: February 5 & 6, 2026Time: 9:00 a.m. – 4:00 p.m.Cost: $550.00Instructor: Darcy PennockLocation: Online via Zoom

Course Withdrawal 1/3 of Course
2026-02-06 08:00 - 17:00
50% refund to student & no academic penalty

High-Impact AI Workflow: An Introduction to Increasing Your Output With Better Prompts – Online Workshop
2026-02-09 13:00 - 16:00
This three-hour intensive workshop is designed for professionals, managers, and individual contributors ready to move beyond basic AI queries and leverage generative tools (like Gemini, ChatGPT, or Copilot) for a strategic advantage. You’ll explore a Prompt Engineering Framework—a core skill for professional output—and learn high-impact workflows for communication, research, and project planning. Leave with practical, ethical skills to confidently integrate AI into your daily routine, immediately saving time and significantly boosting your overall work output.

Participants will need access to Zoom, the internet and access to a generative AI tool such as Google Gemini, ChatGPT, CoPilot, etc.

Dates: February 9th, 2026Times: 1:00 p.m. – 4:00 p.m.Location: OnlineInstructor: Jeff O’Keefe

Conflict Management Workshop
2026-02-20 09:00 - 16:00
Conflict is a natural part of working with others—and when approached with skill and intention, it becomes a powerful catalyst for stronger relationships, clearer communication, and healthier teams. This immersive one-day workshop supports participants in understanding the dynamics that shape conflict and in developing practical tools to navigate it with confidence and compassion.

Your FacilitatorThis session is facilitated by Maureen Van Overliw, founder of Leadership Lab Consulting. Maureen is certified in emotional intelligence (EQ-i 2.0 & EQ-360) and brings extensive experience supporting leaders, teams, and organizations across the North and beyond. Her facilitation approach is grounded in cultural sensitivity, trauma-informed practice, and a deep commitment to helping people strengthen their leadership presence. Known for creating safe, engaging learning environments, Maureen weaves together practical tools, reflective exercises, and real-world application to support meaningful growth.

What We’ll ExploreThroughout the day, participants examine what enables teams to function at their best and what contributes to dysfunction, using real workplace scenarios that bring these concepts to life. Four key frameworks anchor the learning:

• Heather Plett’s Model of Identity, Belonging, and SafetyThis model helps leaders recognize how psychological safety and a sense of belonging influence how people show up in challenging conversations. Understanding these dynamics allows leaders to create conditions where conflict can be addressed respectfully rather than avoided or escalated.

Heather Plett’s Model of Identity, Belonging, and SafetyThis model helps leaders recognize how psychological safety and a sense of belonging influence how people show up in challenging conversations. Understanding these dynamics allows leaders to create conditions where conflict can be addressed respectfully rather than avoided or escalated.

Thomas-Kilmann Conflict Mode Instrument (TKI)Participants learn about their preferred conflict modes—Competing, Collaborating, Compromising, Avoiding, and Accommodating—and how each can be effective when used intentionally. This awareness helps leaders adapt their approach to better meet the needs of the situation and the people involved.

Gervase Bushe’s Experience CubeThe Cube offers a structured way to examine what we observe, think, feel, and want before or during conflict. This clarity supports grounded, transparent communication and reduces misinterpretation and reactivity.

Functional vs. Dysfunctional Team DynamicsThrough examining trust, accountability, communication, and shared purpose, participants reflect on how team health influences conflict—and how leaders can shape a more supportive team environment.

Together, these models provide a rich, practical foundation for building conflict management skills rooted in emotional intelligence, cultural awareness, and leadership practice. The session balances learning with application, ensuring participants leave with strategies they can confidently use “in the wild.”

This workshop welcomes anyone interested in strengthening their ability to navigate conflict, regardless of role or level of responsibility. Whether you lead teams, collaborate with peers, or support clients, you will gain valuable insights and tools to support more effective, respectful, and grounded interactions.

Dates: February 20, 2026

Times: 9:00 a.m. – 4:00 p.m.

Location: In Person Session

Instructor: Maureen Van Overliw – Leadership Lab Consulting

Cost: $550.00 (includes material and TKI report)

Course Withdrawal 50% of Course
2026-02-24 08:00 - 17:00
No refund, no academic penalty

PROJECT MANAGEMENT FUNDAMENTALS – MGMT 0700 - In Person - Aurora Campus Inuvik
2026-03-02 09:00 - 2026-03-04 16:00
This workshop will examine project management from conceptualization through to completion. You will learn:• setting up an effective plan• applying project-planning steps• developing the project plan and implementing it• managing work in progress, monitoring controls, and reporting status.

Date: March 2 – 4, 2026Cost: $1,000.00

Intro to Excel - Online
2026-03-19 09:00 - 12:00
This 3-hour session will introduce you to the capabilities of the MS Excel program. Learn the basics of what you can do with the powerful electronic spreadsheet program including:

Purpose of spreadsheets

Moving around the screen

Using the ‘Ribbon’

Entering data

Creating basic formulas

Selecting cells

Working with workbooks

Viewing & printing

Date: March 19, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon

Formulas & Functions - Online
2026-03-26 09:00 - 12:00
In this 3-hour session, learn how to set up formulas and functions to get the Excel program to do the math for you. Topics include:

Creating and editing formulas

Mathematical operators

Common functions

Conditional functions

Absolute & relative cell references

Protecting your workbook

Date: March 26, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon

Formatting the Worksheet - Online
2026-04-02 09:00 - 12:00
Make your Excel workbooks look professional and readable by learning how to properly format all the aspects of your spreadsheet. In this 3-hour session, you will learn how to work with:

Formatting dates & numbers

Cell alignment

Fonts & sizes

Borders

Colours and patterns

Format painter

Themes & Styles

Conditional formatting

Date: April 2, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon

Good Friday
2026-04-03 08:00 - 17:00

Easter Monday
2026-04-06 08:00 - 17:00

Charts & Tables - Online
2026-04-09 13:00 - 16:00
In the Excel program, you can convert your data from a spreadsheet into a table and/or chart. Learn how you can turn dry financial and statistical information into a vibrant visual display that will have a powerful impact on your audience!

Charts vs. Tables

Creating a chart

Changing chart types

Changing chart layout and location

Using sparklines

Creating a table

Creating a Pivot Table

Date: April 9, 2026Time: 1:00 p.m. – 4:00 p.m.Cost: $175.00Instructor: Heather Lyon

Excel Extras - Online
2026-04-16 09:00 - 12:00
You know the basics of the Excel program. Now learn about what else you can do to make working with this program even easier and more effective in this 3-hour session. Topics include:

Working with graphics

Inserting a screenshot

Sorting & Filtering

Using hyperlinks

Using comments

Drop-down lists

Grouping & Subtotals

Quick Analysis

Date: April 16, 2026Time: 9:00 a.m. – NoonCost: $175.00Instructor: Heather Lyon

MANAGING CULTURAL DIVERSITY IN PROJECTS – MGMT 0701- Aurora Campus Inuvik - In-Person
2026-04-20 09:00 - 16:00
Improve the way your project team accomplishes tasks, and enhance their interpersonal and problem-solving skills. Identify operating stereotypes and other obstacles to communication. Learn different cultures’ approaches to work, relationships, time, and exchange of information and how this affects attitudes and performance on the job.

Topics include:

• creating and maintaining an environment that enables all participants to naturally reach their full potential in pursuit of organizational objectives.

• clarifying roles and communication procedures for tolerance and flexibility

• building on shared values, goals and similarities.

• developing shared visions and agreeing on processes to accomplish it in an atmosphere of respect and trust.

Date: Monday, April 20, 2026

STAKEHOLDER MANAGEMENT AND PROJECT COMMUNICATION – MGMT 0702 - Aurora Campus Inuvik - In-Person
2026-04-21 09:00 - 16:00
Stakeholder Management is one of the most critical factors of project success. This course provides the project manager with an understanding of stakeholder management processes using proven tools and techniques for managing the stakeholders during the various phases of a project.In this course, you will learn to:

• Prepare a communications plan and put it into action• Learn the obstacles to project communication

• Identify and Assess project stakeholders using proven tools and techniques;

• Develop communications strategies for achieving buy-in and cooperation from stakeholders

Explore different types of communication methods

Date: Tuesday, April 21, 2026Cost: $400.00

ALIGNING AND DEVELOPING YOUR PROJECT TEAM – MGMT 0703 - In-Person - Aurora Campus Inuvik
2026-04-22 09:00 - 16:00
In this course, you will learn to:

• Build high-performance project teams through effective leadership and team communication

• Use power, politics and influence to motivate your team

• Resolve conflicts using proven techniques

• Implement effective and creative problem-solving and brainstorming processes

• Select the right team members and balance resources between projects

• Learn proven negotiation techniques

• Explore the stages of team development• Work effectively with people with different personalities

Robert's Rules of Order - Online
2026-04-23 09:00 - 16:00
Have you ever played a team sport where only a few of the players knew the rules? The same types of challenges can occur in your meetings if your group does not understand how to properly “play the game”. In this one-day online session, you will learn the basics of Robert’s Rules of Order, the foremost manual on parliamentary procedures that is used by most organizations with boards of directors. By following these rules and other tips included in this session, you can ensure your meetings will be fair, efficient, democratic and orderly.

What are Roberts Rules of Order?o History of the booko What are the principles behind these rules?

Motionso What is a motion?o Types of motions and their purposeso Presenting a motiono Seconding a motiono Debating a motiono Amending a motiono Withdrawing a motiono Voting on a motion

Requesting Points of Somethingo What is a ‘Point’?o Types of points and their purposes

Tips for chairpersons of a meetingo Know and teach your group the rules of ordero Set meeting times and dates that worko Notify and confirm attendanceo Prepare and distribute an agenda in advanceo Request reports in advanceo Start & finish on timeo Stick to the agendao Assign time limits for reports/debateso Ensure action items are clear and assignedo Do an Action Item Review each meetingo Dealing with “hot topics”o Make every decision unanimous

Date: April 23, 2026Time: 9:00 – 4:00 p.m.Cost: $350.00Instructor: Heather Lyon

MANAGING MULTIPLE PROJECTS – MGMT 0704 - In-Person - Aurora Campus Inuvik
2026-04-23 09:00 - 16:00
Balance the conflicting resource and priority demands of multiple cross-functional projects, while maintaining the strategic values of your organizationIn this course, you will learn to:

• Define success criteria for each project• Manage resources through project prioritization

• Evaluate and select projects based on strategic importance to the organization

• Learn to apply a filter mechanism to assess all projects prior to making a “go-no go” decision

Winter Term Ends
2026-04-24 08:00 - 17:00

Add/Drop Deadline
2026-05-08 08:00 - 17:00
Also the last day for tuition to be paid or for a student to setup with a payment plan through Finance.

PROJECT MONITORING AND CONTROL – MGMT 0705 - In-Person - Aurora Campus Inuvik
2026-05-11 09:00 - 16:00
In this course, you will learn to:

• Establish a baseline from which to measure results

• Develop contingencies for “unknowns” which may affect your project

• Control the project scope and take measures to avoid “scope creep”

• Implement a simple change management process

• Apply techniques for shortening project duration

• Track cost, schedule and quality data

• Report project progress and status

• Apply strategies for getting back on track when a project goes “off the rails”

MANAGING AND ADMINISTERING CONTRACTS, JOINTS VENTURES AND PARTNERSHIPS – MGMT 0706 - In-Person - Aurora Campus Inuvik
2026-05-12 09:00 - 16:00
Running a successful project is more than just aligning your project team to project goals. It also requires a clear and conscious focus on aligning corollary team participants, contractors and subcontractors through contract management and administration.

In this course, you will learn:

Drafting RFP’s and bid documents

Analyzing and evaluating responses

Fundamentals of contracting

Identifying key deliverables and objectives

Establishing quality and delivery criteria

Monitoring budgets and delivery

Managing without micromanaging or “giving away the store”

Closing out agreements

Dismissing contracts

QUALITY METRICS FOR PROJECTS – MGMT 0708 - In-Person - Aurora Campus Inuvik
2026-05-13 08:00 - 16:00
Meeting cost and time constraints within a project often compromises quality. This course explores how to maintain your quality standards through a balanced approach to quality time and cost. The focus is on developing and applying a quality framework that works for your own projects.In this course, you will learn:

• Defining quality

• The quality approach

• Prioritizing key quality metrics

• The quality management plan – establishing metrics

• Applying practical tools and techniques

• Applying industry-standard techniques

• Applying quality control tools and techniques

• Compiling and documenting lessons learned

• Sharing best practices

Writing Effective Proposals - Online
2026-05-13 09:00 - 2026-05-14 16:00
This 2-day course is designed to teach students how to write an effective proposal, whether to obtain work for a business or funding for an organization. The steps involved are covered from obtaining the needed information to prepare the proposal right to the layout of the final document. Through a combination of lecture and hands on work, students will work through the development and preparation of an actual proposal.

Date: May 13 & 14, 2026Time: 9:00 a.m. – 4:00. p.m.Cost: $600.00Instructor: Heather Lyon

EFFECTIVE PREPARATION AND START-UP OF PROJECTS – MGMT 0709 - In-Person - Aurora Campus Inuvik
2026-05-14 09:00 - 16:00
Effective initiation processes are key to launching effective projects. This course explores specific tips and strategies you can implement during the preparation and start up phases.In this course, you will learn:

• an overview of approaches, methods, and instruments for the initiation.

• selecting methods and instruments that fit your project

• actively involving others in the analysis and planning of the project

• the role of a project facilitator

• the effect of different leadership styles and training tools and tricks.

• Creating, editing and updating a project handbook.

• how projects should be launched, by applying adjusted versions of workshops, facilitation, handbooks, and other guidelines used by others (best practices)

• implementing the course ideas into your own organization/project

PMP CERTIFICATION PREPARATION – MGMT 0710 - In-Person - Aurora Campus Inuvik
2026-05-15 09:00 - 16:00
Individuals may be certified by the Project Management Institute (an internationally recognized body of project management professionals), a comprehensive program that certifies individuals knowledge in the field of project management. If you would like to find out more information, please visit www.pmi.org.

This course provides an intensive review of the subject matter tested on the Project Management Institute’s Project Management Professional (PMP) Certification Exam. You will improve your test-taking skills by completing Sample Exam questions and by discussing the rationale behind both correct and incorrect answers. This course will help you identify personal strengths and weaknesses in each of the PMBOK knowledge areas and develop apersonal strategy for passing the exam.Unfortunately, at this time, Aurora College, Yellowknife Campus does not offer the PMP exam.
