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16/06/2021 - 18/06/2021 All day
Start Date: Jun 16, 2021Start Time: 9:00 AM
End Date: Jun 18, 2021End Time: 12:00 PM

Description:
This workshop will be offered online. It will run June 16, 17 & 18 from 9:00 a.m. to noon.

“Conflict is inevitable; but combat is optional.”
Max Lucado
Conflict is normally viewed as something to be feared or avoided. It is usually associated with negative emotions and experiences. These feelings are further exasperated by expectation that, as a professional at work or as parents at home, we are supposed to be equipped with the skills to manage conflict effectively.
Conflict management is a skill that has to be learned. Just like reading or writing, we possess the capability to be effective conflict communicators. We can learn to appreciate that within conflict, opportunities exist to not only resolve problems, but to build trust and strengthen relationships. This can be accomplished by:
Effective de-escalation begins with self awareness and self management.
C.O.R.E. Online consist of 3 Sessions of 3 hours each. The sessions are spread out over 3 days which allows for participants to properly absorb and reflect upon the course content. Questions are encouraged, and can be asked during the session (via live chat) or emailed to the instructor between sessions. A small amount of course work prior to and during the 3 sessions is expected. Delivery is via Zoom based software and includes a digital copy of the student workbook.
Your Instructor has over 20 years experience delivering conflict management training throughout Canada. He blends professional and personal experiences in order to illustrate the concepts necessary for effective de-escalation.
Creating Opportunities with Respect & Empathy
• Explaining actions in a way that communicates caring for people’s concerns,
• Ensuring that everyone has the opportunity to tell their side of the story,
• Providing real choices,
• Remaining neutral in decision making and behavior.
Don’t allow your emotions to be ‘highjacked’ during a difficult encounter. Learn the skills necessary to remain in control and focused on the task at hand.


Credits:
Non-credit
Hours: 9
Delivery Method: Online
Instructor:
Darcy Pennock
Cost: $600
Delivery Location: Online