Delivering Exceptional Customer Service (GROW YOUR BUSINESS SERIES)
Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review and practice. This course examines the key to exceptional customer service (both in person and over the telephone) by emphasizing the importance of first impressions, a positive service image and a customer-focused approach.
Date: Monday, March 28 and Tuesday, March 29
Time: 9:00 AM to 4:00 PM both days
Instructor: Heather Lyon, First Start Planning