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CONTINUING EDUCATION COURSEGENI 0020 - C.O.R.E. De-escalation - Instructor Led Online Workshop

Credits Non Credit
To Apply, Contact: Aurora Campus - Inuvik
Registrar's Office
Toll Free: 1-866-287-2655
Phone: (867) 777-7800
Fax: (867) 777-2850
Thebacha Campus - Fort Smith
Registrar's Office
Toll Free: 1-866-266-4966
Phone: (867) 872-7500
Fax: (867) 872-4511
Yellowknife North Slave Campus - Yellowknife
Registrar's Office
Toll Free: 1-866-291-4866
Phone: (867) 920-3030
Fax: (867) 873-0333
Jessica Cox, Coordinator, Continuing Education, Thebacha Campus
Registrar's Office
Toll Free: 1-866-266-4966
Phone: (867) 872-7507
Fax: (867) 872-5024
Karen Horn, Coordinator, Continuing Education, Yellowknife/North Slave Campus
Registrar's Office
Toll Free: 1-866-291-4866
Phone: (867) 920-8802
Fax: (867) 873-0333
Hours 9
Delivery Method Continuing Education
Course Contact
Instructor Darcy Pennock, Verbal Edge Inc.
Start Date Oct 21, 2020 Start Time 9:00 AM
End Date Oct 23, 2020 End Time 12:00 PM
Cost $600.00
Delivery Location
Aurora Campus - Inuvik
Thebacha Campus - Fort Smith
Yellowknife North Slave Campus - Yellowknife
Karen Horn, Coordinator, Continuing Education, Yellowknife/North Slave Campus
Jessica Cox, Coordinator, Continuing Education, Thebacha Campus

This workshop will be offered online.  It will run October 21, 22 and 23 from 9:00 a.m. - Noon

C.O.R.E.© Online
“Conflict is inevitable; but combat is optional.”
Max Lucado
Conflict is normally viewed as something to be feared or avoided. It is usually associated with negative emotions and experiences. These feelings are further exasperated by expectation that, as a professional at work or as parents at home, we are supposed to be equipped with the skills to manage conflict effectively.
Conflict management is a skill that has to be learned. Just like reading or writing, we possess the capability to be effective conflict communicators. We can learn to appreciate that within conflict, opportunities exist to not only resolve problems, but to build trust and strengthen relationships. This can be accomplished by:
Effective de-escalation begins with self awareness and self management.
C.O.R.E. Online consist of 3 Sessions of 3 hours each. The sessions are spread out over 3 days which allows for participants to properly absorb and reflect upon the course content. Questions are encouraged, and can be asked during the session (via live chat) or emailed to the instructor between sessions. A small amount of course work prior to and during the 3 sessions is expected. Delivery is via Zoom based software and includes a digital copy of the student workbook.
Your Instructor has over 20 years experience delivering conflict management training throughout Canada. He blends professional and personal experiences in order to illustrate the concepts necessary for effective de-escalation.
Creating Opportunities with Respect & Empathy
• Explaining actions in a way that communicates caring for people’s concerns,
• Ensuring that everyone has the opportunity to tell their side of the story,
• Providing real choices,
• Remaining neutral in decision making and behavior.
Don’t allow your emotions to be ‘highjacked’ during a difficult encounter. Learn the skills necessary to remain in control and focused on the task at hand.

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